FAQ's
Do you offer any guarantees?
Here at Commodery, we deeply care about ensuring every customer is satisfied withtheir results. That’s why we offer a 30-day, money-back, no-questions-askedguarantee. lf you have any questions about your purchase, please reach out to ourCustomer Service team, who will be happy to assist.
Can luse Commodery with my own skincare products?
Yes! Our devices can be easily incorporated into your skincare routine.
Contraindications
Commodery’s devices should not be used in the following areas:
Breast area
Larynx/Throat
Chest
Groin area
Eyelids
Under brow bone
Commodery’s devices should not be used by
People under the age of18
Women who are pregnant, planning on becoming pregnant, or breastfeeding
People subject to seizures
People with cancer/tumors.
People with a cardiac pacemaker
People with implanted defibrillators/stimulatorsPeople with electronicimplanted devicesPeople suffering from a sunburn.
People under medical care for diseases that involve photosensitivity.
People receiving photosensitizing medications.
People with severe acne.
People with any skin condition, apart from mild-to-moderate acne.
People with Fitzpatrick Skin Types V and Vl.
People with a known allergic reaction to plastics. The device contains plasticsthat come into contact with the skin during use. When in doubt of allergies firstcontact your healthcare provider before using the device.
People who suffers from light-induced headaches.
People with a medical history of seizures that are triggered by light.
People with a history of epilepsy.
People with phlebitis,thrombophlebitis, and varicose veins.
If you have any medical concerns, medical illness, medical conditions such asepilepsy or seizures, or recent facial surgery please consult your doctor before usingour skincare devices.
Electronic monitoring equipment (such as ECG monitor and ECG alarms) may notoperate properly when the GlowGenie is in use. The GlowGenie should only be usedover healthy,intact skin.
Stimulation should not be applied over, or in proximity to cancerous lesions, orapplied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis.thrombophlebitis, broken capillaries, varicose veins, etc.)
Stimulation should not be applied over, or in proximity to cancerous lesions, orapplied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis,thrombophlebitis, broken capillaries, varicose veins, etc.)
Potential adverse reactions may include skin irritation or redness. For adult use only.
Keep out of reach of children.
Do not apply stimulation across your chest as the introduction of electrical currentinto the chest may cause rhythm disturbances to your heart, which could be lethal
Precautions
Commodery’s skincare devices are designed for cosmetic use only and forindividuals in good health.
A slight tingling sensation may occur while using the GlowGenie. There also may bea perception of flashing lights during the use of the wand, resulting from thestimulation of your optic nerve. lf you notice this condition constantly and/orwithout the use of your GlowGenie, consult your doctor.
Please review the user manual and online instructional video before using yourGlowGenie.
Caution should be exercised for patients with suspected or diagnosed heartproblems.
Caution should be exercised for patients with suspected or diagnosed epilepsy.
Caution should be exercised if you have a tendency to hemorrhage following acutetrauma, and/or when using the GlowGenie over areas of the skin that lack normalsensation.
The GlowGenie should not be used while driving, operating machinery, or duringany activity in which involuntary muscle contractions may put the user at unduerisk of injury.
If you have suspected or diagnosed heart disease, you should follow precautionsrecommended by your physician.
Consult with your physician prior to using the device after a recent surgicalprocedure.
Adverse Reactions
lf you experience a persistent headache and/or other painful sensations during orfollowing the use of the GlowGenie, you should stop using the device and consultwith your physician.
Very lmportant
This device is intended for cosmetic use on the face and neck. Any harmfulconsequence resulting from misuse, or application to other body areas, connectionto improper voltage sources, dirty conductive solution, or any other improperapplications is neither the responsibility of Commodery nor its affiliates.
How do l place an order?
To place an order, simply click on the “Add to Cart” button to add the products ofchoice to your Cart. When you are finished shopping, head over to the cart page andclick on the “Checkout” button to complete your transaction.
How do llocate my package?
To find the status of your parcel, simply head to the track your order section and
enter your tracking number (sent to you via email after the package is dispatched).
Add Your Heading Text Here
Here is the shipping timeline if your address is in the United States:
Shipping Time: 4-10 Business DaysProcessing Time:1-4 Business Days
We do offer Priority Shipping at checkout which averages at 1-2 business daysdepending on the destination address.
If you are located internationally, the average delivery timeline is as follows:
Shipping Time: 6-15 Business Days (depending on the destination country).
Pleasevisit our checkout page for a more accurate timeline of your package’s arrivalbased on the destination address.
What are the delivery costs?
We offer free standard worldwide shipping, however the cost of expedited shippingdepends on the destination country. You can find the priority rates at checkout afterthe address has been entered.
What is your return policy?
Commodery offers complete refunds and returns up to 30 days after an order isdelivered. To receive your refund, please contact our support team via email atsupport@commodery.com。
How do l get in touch?
Should you need to contact us, please select contact us and use our contact form orsend an inquiry via email. Our dedicated team of customer service representatives islooking forward to assisting you.
support@commodery.com
